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Reviewed 8 July 2019

I can’t believe Festive Hotel boasts a 5 star rating when it’s worst than a 3 star hotel. My family and I had a 3D2N staycation that was completely ruined by this atrocious hotel. I can’t believe this is standard of a 5 star hotel in Singapore, a country known for high standards. These are just some of the things that were unacceptable and from reading the reviews other guests have had similar complains over the years and it seems nothing has been done about it.

1. Terrible check in. Upon arrival, porter shoves trolley at us and tells us to bring the bags up ourselves. Check in staff are not welcoming at all and hardly smile.

2. We took a joint famil room with my in-laws. The pictures they post online and reality are light years apart. The hallways are carpetted and smells really bad. The room has very poor lighting. The smart phone provided that they boast about did not work and even after numerous calls to front desk nobody came to fix it. The vinyl floors are grimy, dusty and the corners had cobwebs. I took a tissue to wipe the floors and the tissue became black. We had to wear bathroom slippers in the room. Being a family room one would expect it to be kept clean for the well being of children but no, the room was filthy. We were concerned as we have a 3 year old and a 5 month old infant. The shower curtains are moldy and mold is a health hazard. There is no bidet in the toilet either. How can a 5 star hotel not have a bidet?

3. Too any non English speaking staff. One would think that a 5 star hotel would hire staff who can speak English but no. Many are from China and are not able to converse in English or understand what you say.

4. There is no restaurant, no gym, not a festive mood whatsoever. The pool is lifeless.

5. This hotel is at best a 2.5 star yet charges 5 star rates. A 5 star hotel would not give anyone a reason to complain but this hotel seems hellbent on making your stay at unfestive as possible.

PLEASE AVOID STAYING AT FESTIVE HOTEL!

Date of stay: July 2019
Trip type: Travelled with family
Thank Redmight
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FestiveHotel, Manager at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 15 July 2019

Dear Biliringi,

Greetings from Resorts World Sentosa – Festive Hotel!

Thank you for taking the time in sharing with us your stay experience. We regret that your experience did not meet your overall expectations and we note on the key points you have shared.

Your feedback is very valuable to us as we work to be better each and every day. Please be assured that we are grateful for your feedback and will take the necessary measures to ensure that the issues you have highlighted is being addressed upon.

Nevertheless, we do hope that you were still able to enjoy your stay and we hope to have the opportunity to welcome you back in the future.

Yours Sincerely,
Lisa
Assistant Operations Manager
Festive Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2019 via mobile

Maintenance of the room is not well done. Stayed 2 nights 1st room, fridge not working remote for TV not working. Overall feel of room is dirty. Pool is not fun and no life guards. Will not go back again.

Date of stay: June 2019
Trip type: Travelled with family
Thank leen36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FestiveHotel, Operations Manager at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 4 July 2019

Dear leen36,

Thank you for choosing to stay at Festive Hotel and for taking the time to provide feedback about your recent stay.

We regret to learn that the level of service you received during your recent stay did not live up to your expectations or the high standards we strive to achieve on a daily basis.

Your comments on the maintenance and cleanliness of our rooms are truly concerning and we have since discussed this with our Executive Housekeeper. Rest assured that measures will done to improve and prevent any recurrences.

We have placed several prominent signage in our pool area to alert our guests that we do not have a lifeguard. Our Manager on Duty and Security officer can be easily be reached on the telephone at the pool counter for any immediate assistance.

Our main pool, kiddie pool, outdoor jacuzzi, and kids wet play area have been recently upgraded and we have been receiving good feedback from our guests. Nonetheless, our team is constantly paying close attention to the details that affect the living comfort of all our guests. We appreciate your constructive feedback and allowing us to improve even further.

Thank you once again for your feedback and we hope to have the opportunity to welcome you back to Festive Hotel in the near future.

Yours Sincerely,

Marco Lam
Operations Manager

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Reviewed 29 June 2019 via mobile

The room is spacious with simple accessory & amenity.

The swimming pool is quite small if compare to Hard Rock hotel that located in the same island.

Dining:
Currently the hotel breakfast is $25 net per person which I think the price is quite reasonable.
There are plenty of dining options available within walking distance. The Chinese restaurant “Pu Tien” is highly recommended.

Date of stay: June 2019
Trip type: Travelled as a couple
4  Thank FairyMantra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 June 2019

Checked in together with three families. Originally our booking is deluxe room, at that moment front office staff Gordon help us to arrange family room with affordable prices with good services. With his arranging we had comfortable stays in connecting rooms with good conditions with fast check in. Everything is near from resorts and all walking distances. If have more discount in future, we would like to visit again.

Date of stay: June 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Relax05653612182
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FestiveHotel, Operations Manager at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 3 July 2019

Dear Relax05653612182,

Thank you for choosing to stay at Festive Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and our colleague Gordon was able to create a memorable experience for you.

Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.

We look forward to welcoming you back to our hotel in the future.


Yours Sincerely,

Marco Lam
Operations Manager

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Reviewed 28 June 2019 via mobile

Festive is one of the cheaper options to stay at from the resort world chain and in fact on Sentosa island . If you do not go in with high expectations you won’t be disappointed, it’s a classic case of you get what you pay for. Hi lights : checkin was efficient and friendly ,concierge were helpful and friendly . Room servicing was acceptable and cleaning staff try hard . Breakfast is at hard rock , going to this establishment will make you feel grateful you stayed at the festive hotel at the price you paid . The pool is as described and sunlounges available . Water and ice is readily available on every floor . Rooms are much smaller than in the pictures but no one is staying at this hotel fir its rooms but rather location. In summary , the hotel delivers and doesn’t disappoint .

Date of stay: June 2019
Trip type: Travelled with family
1  Thank JodieN939
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FestiveHotel, Operations Manager at Resorts World Sentosa - Hotel Michael, responded to this reviewResponded 3 July 2019

Dear JodieN939,

Thank you for taking the time to share your experience on Tripadvisor. We are delighted to know that you and your family have enjoyed your stay with us.

We can't wait to see you again here in Festive Hotel. Please feel free to contact us should you require any assistance for your upcoming stay with us.

Yours Sincerely,

Marco Lam
Operations Manager

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